|
The worst experience ever. We tried to download a movie and it was nowhere to be found. We tried to find a way to contact them and no numbers to be found that worked. We tried the online chat, but I think we got Peggy from Capital One. No help there. Basically this guy name Delon said "Sorry can't help" and then immediately disconnected. We tried again about an hour later and got the same guy, Delon, and asked a different question and he gave us the same answer as the first time. Obviously it is not a real person. We finally found a number to call and the person briefly help. We told him to hold on, so we could make sure it worked and then he hung up on us anyways. The most incompetent service I have ever experienced. Don't try this unless you have 3 hours out of you day to waste. One would be better off by just punching themselves in the face. Oh, PS, We called Bestbuy to get help, because we purchased this movie download through the deal of the day. Once you purchase this, you have to download it through their sister company, CinemaNow, and view it on the PS3. Well, when we called Bestbuy, we were on hold for 30 min. Finally, we got a hold of someone from Bestbuy and she transferred us to a car dealership in Austin, TX. Then we called again told them what happened and they transferred us to a camera repair shop in El Paso, TX. We are from Oklahoma. Then we called for the third time and complained about there so called "exceptional customer service". They put us on hold again and then they hung up on us. The biggest waste of anyone's time.
In summary, I would not recommend CinemaNow to a friend.
|
