ok when it works 03 March 2013 Reviewer: Jessica from austin, tx
232 of 460 people found this review helpful
i've used this service once or twice a month for the past 2 years to watch newer movies that aren't available on netflix. about 50% of the time it works fine and i have no complaints. the rest of the time it buffers constantly or sound and picture don't sync properly. today was even more frustrating. i got about 20 minutes into a movie with no problem and then it just stopped. i tried all the usual fixes - reset the modem, etc - no luck. called tech support and was informed that the problem is not on my end, the entire system is down. the support guy tells me to wait an hour and try again. i asked to speak with a supervisor and was told that the supervisor was busy due to the system being down. i asked for refund of my purchase and was told that i could not be given one due to the system being down. finally complained enough to get the guy to 'promise' he'll issue the refund before end of day. begs the question...what's the point of having an on demand movie service that only works some of the time?
In summary, I would not recommend CinemaNow to a friend.
