Horrible customer service 04 June 2014 Reviewer: Mhsrn from Oregon
165 of 324 people found this review helpful
I got left on hold for 17 minutes to hear good bye!!!! Call back another 15 minutes wait. Finally spoke with a it person who put me on hold 4 times. Stated they have made up grades that made blu-ray not compatible. Funny it was compatible enough to charge me. All I got was I am sorry you don't qualify for store a store credit "because it is not our website". WHAT??? You state your updates made my player not compatible. When I asked to speak to a manager I was placed on hold again then was told a manager was not available to speak to me. What ended up to be funny I hit retry again and it worked. So it was lie when they said it was my machine. After this movie I am done with ciniemanow. Bad Bad company.
In summary, I would not recommend CinemaNow to a friend.
