CinemaNow Reviews

(based on 19 reviews)

165 of 324 people found this review helpful

I got left on hold for 17 minutes to hear good bye!!!! Call back another 15 minutes wait. Finally spoke with a it person who put me on hold 4 times. Stated they have made up grades that made blu-ray not compatible. Funny it was compatible enough to charge me. All I got was I am sorry you don't qualify for store a store credit "because it is not our website". WHAT??? You state your updates made my player not compatible. When I asked to speak to a manager I was placed on hold again then was told a manager was not available to speak to me. What ended up to be funny I hit retry again and it worked. So it was lie when they said it was my machine. After this movie I am done with ciniemanow. Bad Bad company.

In summary, I would not recommend CinemaNow to a friend.

244 of 445 people found this review helpful

I just started an account with CinemaNOw when I purchased a new tv with Internet connection. It took me three tries to set up the account. After setting up the account we could not got anything but the menu of movies, TV programs,etc. When you activate the WATCH feature, an message appears stating "No content available". After spending about i hour on the phone with a tech who spoke very poor English, and I do not think understood the problem, I stopped the conversation. I tried again to get a program and was able to purchase. Since then I have had to call them on three separate occasions with the same problem and was told I was elevated to a higher tech and I would receive an email. All the email did was repeat what I had previously told a tech. The main problem is that there is no person that speaks understandable English and who understands the problem. All you received in emails is a standard reply whether it answers the problem or not.

If you want frustration, then sign up for an account.

In summary, I would not recommend CinemaNow to a friend.

232 of 460 people found this review helpful

i've used this service once or twice a month for the past 2 years to watch newer movies that aren't available on netflix. about 50% of the time it works fine and i have no complaints. the rest of the time it buffers constantly or sound and picture don't sync properly. today was even more frustrating. i got about 20 minutes into a movie with no problem and then it just stopped. i tried all the usual fixes - reset the modem, etc - no luck. called tech support and was informed that the problem is not on my end, the entire system is down. the support guy tells me to wait an hour and try again. i asked to speak with a supervisor and was told that the supervisor was busy due to the system being down. i asked for refund of my purchase and was told that i could not be given one due to the system being down. finally complained enough to get the guy to 'promise' he'll issue the refund before end of day. begs the question...what's the point of having an on demand movie service that only works some of the time?

In summary, I would not recommend CinemaNow to a friend.

190 of 392 people found this review helpful

i downloaded a movie to my computer a couple months ago, i just tried to watch it and a pop up window with a log in screen appeared. apparently you have to sign in to cinemanow to watch movies that you download to your own computer. that's BS...
i also have tried burning a DVD of the movies that i have downloaded. cant watch them on any DVD player. IE..PS3 or any DVD player. i contacted customer support and they shut down my account for 3months. they told me i downloaded the movies in mpeg4 format, that should work with a PS3. after they said that i took a screen shot of my PC with the movie's properties. they didn't respond. they suck a55....

i am so tired of big corp. wasting my time. but mostly i'm tired of just how f-ing scandalous they are.

In summary, I would not recommend CinemaNow to a friend.

237 of 463 people found this review helpful

As Amazon and Netflix users, our family decided to try CinemaNow with a movie that had not been available on other services yet. Poor streaming made it a chore to get through the movie. Other services sometimes stall, but this was unbelievably bad. We did a review and told CinemaNow about the problem. No response to the review. We emailed the company and told them the problem and told them to close our account. Their email response was simply that they would close the account and sorry for the inconvenience. A canned response that did nothing to make us want to reconsider. I would not recommend their services.

In summary, I would not recommend CinemaNow to a friend.