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CinemaNow Reviews

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Editor's Overall Rating:
Average User Rating:
(based on 19 reviews)

Category: Movie Download Websites (AKA US Movie Streaming Websites)
Website: http://www.cinemanow.com



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Don't waste your time
04 August 2012
Reviewer: Movieguy from Canada

161 of 323 people found this review helpful

I usually do not write reviews but feel compelled too because you (as a potential consumer) need to know that I have had a very bad experience with them.

My story, in short...

Purchased 3 episodes out of a 22 episodes tv series over a 3 night period. Went back on the 4 the night and no tv episodes, including the 4-22 of the one I wanted to view, were showing on my internet connected panasonic device.

I called technical support - the 1-877 number - the tek guy did what he could and then said he had to escalate the case to 2nd level tek support & I would be notified by email of the solution within 24 hours.

24 hours later - no email....and the situation was still the same - not fixed. I called into customer service again - same situation - they said had to escalate to 2nd level tek support and said I would see an email within 24 hours. 3rd day same situation. 4th day same situation. i.e. no episode 4-22 and no tv series at all. In fact my wish list was showing 5 of the 15 movies i placed on them and the movie rental section had 115 movies instead of the 500+ that i saw 4 days earlier. I brought all of this to their attention. But absolutely nothing got resolved.

This time I called them back (the 4th time) & they said they would escalate to tek support. So I told them that this has been going on for 4 days and is unacceptable & if they do not resolve within 1 hour they have lost me as a customer & I will also let others know not to become a customer of cinemanow.

There were other unresolved issues, but I think you get the picture.

I would definitely would not recommend this service at all.

Hope you found this review helpful? You decide.

In summary, I would not recommend CinemaNow to a friend.



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